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Customers about us

Customers about us

Customers about us
  • Happy customers are our greatest asset.
  • We appreciate their feedback as it helps us improve and provide better services.
  • Discover what our customers are saying about Luminor.
Read the feedback

"I am pleased with your high level of professionalism and care for customers."

The bank`s representative was easy to reach, promptly provided answers and clarifications in case of uncertainty. Helped to conclude the contract very quickly and with great support. Thanks for the nice staff. 
Customer, 46 years old
 
The attitude was very kind and pleasant, and the staff was interested in helping even after the issue was resolved! :) 
Customer, 22 years old
 
I spoke to a high-caliber professional who understands a worried customer from half a word. 
Customer, 66 years old
 
Luminor is excellent, not only telephone conversations, but also the entire range of products and service.
Customer, 46 years old
 
The phone conversation was productive, and the employee was very kind and helpful in solving my question. I think that Luminor is the most humane bank in Latvia.
Customer, 65 years old
 
I don`t know if it was during the last consultation, but as a client I got the feeling that I am always welcome and can feel safe choosing Luminor.
Customer, 45 years old
 
The employee helped with questions that I hadn`t even thought of myself! Wonderful attitude! Quick to call, easy to get answers and make the necessary transactions without delay.
Customer, 46 years old
 
I am satisfied with the variety of services offered; despite the fact that there is no Luminor bank in my city, everything can be solved remotely.
Customer, 56 years old

Become a Customer

"Everything could be arranged quickly. Being able to open an account remotely is a big bonus."

 
Account opening process - easy and clear and fast.
Customer, 23 years old
 
Excellent communication, the best solutions are quickly found, and nothing is imposed, several options are recommended so that you can choose the best solution for yourself.
Customer, 26 years old
 
Everything happened in a very positive atmosphere, creating a sense of security. The employee tried to explain everything in understandable language to a person to whom financial questions are not so clear! Everything could be arranged quickly. Being able to open an account remotely is a big bonus.
Customer, 36 years old
 
There are no other choices in Latvia and Luminor was effortless every step of the way.
Customer, 38 years old
 

Payment cards

Customers value our efforts

 
I was attracted by the fact that you offer a new card with the ability to withdraw cash from any ATM. Internet bank also satisfies.
Customer, 54 years old
 
Receiving feedback from friends who have other banks, Luminor is better. Good service, for example, Black card, which can be acquired even without a credit line, which is relevant for people with low incomes.
Customer, 46 years old
 
I liked the Black card travel insurance service for the whole family.
Customer, 41 years old
 

Housing Loan

"I received a loan from your bank, and I am very pleased with our common cooperation."

 
Bank employee`s professionalism, fast pace of work, sharp mind, desire to answer all the client`s questions. Great interest rate.
Customer, 41 years old
 
I received a loan from your bank, and I am very pleased with our common cooperation. I’m already telling my friends that I really liked working with Luminor, so I recommend them to work with you.
Customer, 36 years old
 
Everything was very good. Favorable conditions for issuing a loan, I am satisfied with the outcome.
Customer, 36 years old
 
Successfully concluded mortgage loan agreement. Good service, good communication with the customer.
Customer, 44 years old
 
The mortgage loan was issued very quickly. The conditions were at market level. There was great support from the Luminor specialist.
Customer, 39 years old
 
*The scores represent the average of the ratings the customers quoted in each section of this webpage have given to their likelihood of recommending Luminor.