What does a regular banking service package mean?

Regular or daily service package includes the most popular banking services at a fixed monthly price. Every package differs by the scope of offered services. All banking packages – Minimum service charge, Luminor Debit and Luminor Black – include free of charge registration and maintenance of Internet-bank, current account maintenance as well as unlimited number of standard SEPA payments in EUR in Internet-bank. Besides, you can actively use all services included in the package at one fixed monthly charge.

What is the difference between Minimum service charge and Luminor Debit?

Minimum service charge will suit the customers who make Internet-bank payments or have a term deposit account or current account with the bank.

Luminor Debit will be a better choice if you regularly use daily services - payments through Internet-bank or Mobile bank, payments at stores and cash withdrawals from ATM by debit card.

Luminor Debit in addition to the benefits of Minimum service charge also includes one Visa Debit card, SMS info for reduced price on account transactions and payments of an unlimited number of invoices within Regular invoice payment (Direct debit) service.

What type of payments are included in Minimum service charge?

Minimum service charge includes an unlimited number of standard SEPA payments in euro through the Internet-bank within Latvia and Europe as well as regular payments in euro.  Fees for other payments and execution of payments at the Customer Service Centers or Call Centre will be charged in addition under the effective Pricelist.

How a new customer can apply for a package?

You can apply for the package by filling out an application at our website. After the receipt of application we will contact you to agree on the meeting at any of our Customer Service Centers. The package execution is free of charge.

Are all customers obligated to opt for a package?

Yes, every customer with a current or savings account is asked to opt for one of three packages, i.e. Minimum service charge, Luminor Debit or Luminor Black.

How to change a package, and what charges will apply?

If you believe that another package will suit your needs better, please fill out the application on the change of package - it will enter into effect in the beginning of next month. Change of package is free of charge.

When will be charged the monthly fee for the use of package?

Monthly fee for the package will be charged from your account once a month between every 2nd and 4th date for the precedent month.

What fee is payable for services not included in Minimum service charge?

Fees for services not included in chosen packages will be charged under the Bank’s Pricelist.

Will there be a fee for payments at the Customer Service Centers?

Yes, payments made at the Customer Service Centers or Call Centre will be subject to a fee under the Bank’s Pricelist and free of charge if made through Internet-bank or Mobile bank.

If I have a term deposit or current account only, do I also have to opt for a package?

Yes, you too have to opt for one of daily service packages.

If I only use the Internet-bank, do I have to opt for a package?

Yes, every customer who has an account at the bank must apply for one package.

If I have Visa Debit card, can I opt for Minimum service charge?

Yes, you can. In this case, your monthly card fee will be charged under the Bank’s Pricelist. If you are the holder of Visa Debit, our suggestion is to opt for Luminor debit, as in addition to monthly card maintenance fee it also includes the SMS info for reduced price on the account transactions and Regular invoice payment (Direct debit) service.