You surely have received an invitation to update your customer data or the company’s information in the bank. For example, such updating of data is requested at the bank branch when you apply for any service or when connecting to the internet bank, and sometimes you feel that right now you don't have time for it. However, banks do not ask this information for nothing and, being aware of the reasons why you have to be reachable, it will be easier to spend a few minutes updating this information
Security of your finances
Security systems of banks operate without interruption, on a 24-hour basis, automatically analysing payment card transactions and paying attention to suspicious transactions. If it is detected that a transaction is suspicious, the card is temporarily blocked in order to find out by contacting the card holder whether the card holder has really initiated this transaction. It is a significant reason to ensure once more that the correct contact information is indeed available to the bank, which will also allow to avoid any inconvenience.
Compliance with the requirements of laws and regulations
There are many important regulations that banks have to comply with. One of them is the Know Your Customer principle helping to avoid money laundering. If the bank has not received this information from the customer, it cannot provide this customer with its services.
Data security
The banks have a duty to guarantee the secret of customer's identity, accounts, deposits and transactions. Information received by the bank from the customer is non-disclosable, except for the cases provided for in the Credit Institution Law.
Customer's questionnaire
Information mentioned in the customer’s questionnaire must be updated at least once every three years (both for private persons and companies), as well as in case of significant changes.
We will duly inform you via the internet bank, an e-mail letter or a text message that you should update information in the customer's questionnaire. If you don’t do it within the specified period, we will be forced to restrict the operation of the internet bank, payment cards, as well as other services.
If you have completed the customer's questionnaire, and the internet bank, payment cards or other services are still blocked, please call our 24h helpline +371 67 17 1880 (fee depends on your operator's tariffs).
How to update your customer's contact information
Persons with signatory rights can update information about the company most conveniently in Luminor|DNB internet bank section Settings → Internet bank settings → Customer’s questionnaire.