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Customer support
Contacts

Cut-off time and Execution time for payment orders for Outgoing payments

Outgoing payments in Euros

Internal payments

Payment order for payments to accounts within Luminor Latvian branch received 

  • via Digital channels is executed immediately;
  • via Customer Support or at Customer Service Centres before 16:00 on Business Days is executed within 1 hour. Payment order received after 16:00 is executed on the next Business Day.

Payments to European countries

Payment order for Euro payments to banks registered in Single Euro Payments Area (SEPA) member states received on a Business Day 

  • via Digital channels before 16:00 or
  • via Customer Support or at Customer Service Centres before 15:00 

is executed on the same Business Day. 

Payment order for Urgent Euro payments to TARGET2 member banks received on a Business Day

  • via Digital channels before 17:00 or
  • via Customer Support or at Customer Service Centres before 16:00 

is executed on the same Business Day.

Payment order received after the set cut-off time or outside of Business Day is executed on the next Business Day.

Payments to other countries

In case of Ordinary SHA/OUR payment order received via Digital channels on a Business Day, the payment is transferred to a correspondent bank in 2 Business Days.

In case of Urgent SHA/OUR payment order received via Digital channels on a Business Day, the payment is transferred to a correspondent bank on the next Business Day.

In case of Express SHA/OUR payment order received via Digital channels on a Business Day before 16:00, the payment is transferred to a correspondent bank on the same Business Day.

Cut-off time for accepting a payment order via Customer Support or at Customer Service Centres is 15:00. Payment order received after the set cut-off time or outside of Business Day is executed on the next Business Day after the indicated Execution time.

Outgoing payments in currencies other than Euros

Internal payments

Payment order for payments to accounts within Luminor Latvian branch received 

  • via Digital channels is executed immediately;
  • via Customer Support or at Customer Service Centres before 16:00 on Business Days is executed within 1 hour. Payment order received after 16:00 is executed on the next Business Day.

Payments to other banks

In case of Ordinary SHA/OUR payment order received via Digital channels on a Business Day, the payment is transferred to a correspondent bank in 2 Business Days.

In case of Urgent SHA/OUR payment order received via Digital channels on a Business Day, the payment is transferred to a correspondent bank on the next Business Day.

In case of Express SHA/OUR payment order, the payment is transferred to a correspondent bank on the same Business Day if a payment order is received via Digital channels on a Business Day:

  • before 17:00 in Euros (EUR)
  • before 16:00 in US Dollars (USD)
  • before 15:00 in Great Britain Pounds (GBP)
  • before 14:00 in Canadian Dollars (CAD)
  • before 13:00 in Danish Krones (DKK), Norwegian Krones (NOK), Swedish Kronas (SEK)
  • before 11:00 in Polish Zlotys (PLN)

No Express SHA/OUR payment orders are executed in Australian Dollars (AUD), Swiss Francs (CHF), Czech Korunas (CZK), Hungarian Forints (HUF) and Japanese Yens (JPY).

Cut-off time for accepting a payment order via Customer Support or at Customer Service Centres is shorter by 1 hour from the indicated Cut-off time.

Payment order received after the set cut-off time or outside of Business Day is executed on the next Business Day after the indicated Execution time.

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