How to use a payment card safely?

PIN code (Personal Identification Number) – a unique four-digit code allocated to the card holder by the bank. 

Card number – 16-digit number on the front of the payment card. With this number, the bank account can be identified by the card issuer.

Expiration date – card expiration date printed on the front of the card. Generally, cards can be used through the last day of the month in which they expire.

Security code – an additional code, which might be referred to as CVV, CVC, CSC, or other similar abbreviations. On Visa payment cards, the security code is a three-digit code on the back of the card.

PIN code:

• Do not keep your card and its PIN code in the same place.
• Never disclose the PIN code of your card to anyone.
• Remember your PIN codes and passwords.
• If you suspect that someone found out your card’s PIN code, block your card immediately using internet or mobile bank or contact Luminor customer service calling +371 67 17 1880

The card number, expiration date, and security code:

• Do not disclose the details of your card (number, expiration date, and security code) to anyone, unless you are sure that this information is necessary (i.e. while buying in a secure e‑shop). 
• If you have any doubts when you are asked to disclose this information or suspect that someone found out your card’s information, contact Luminor customer service calling +371 67 17 1880.

The card:

• Keep your bank cards in a safe place inaccessible for others.
• Do not give your card for use to other persons (including the employees of law enforcement institutions, your family members and bank employees).
• Always take out your card from an ATM and a point of sale after paying with it.
• Remember that the use of a card is related to the safety of your personal funds; therefore, before paying with the card, assess the credibility of a physical or virtual point of sale.

• Block your card immediately using internet or mobile bank or inform Luminor customer service calling +371 67 17 1880
• You can replace your lost or stolen card in the internet bank under Accounts and cards → My cards → Replace card.
• When the new card is manufactured, it will be issued to you with a new card number and a different PIN code.

• Payment cards are issued with the standard cash‑out and payment operation limits.
• Additional information: due to particular configurations and technical capabilities of specific ATMs, the customers might face a situation where the ATM cash‑in/cash‑out limits are different than the ones applied to their bank cards in one transaction, customers could cash‑in/cash‑out the desired amount in several transactions. The cash‑in operation can be done only at Luminor ATMs in Latvia. 
• A Daily cash withdrawal or payment transaction limits are valid for 24 hours, monthly limits – for 30 days from transaction execution date.
• Due to security reasons the limit for cash withdrawal from ATMs, equipped with the technology for reading magnetic line is EUR 350 per day. 

Visa Debit / Luminor Black/ Visa Business / Visa Business Debit

*The imposed limits do not include the transactions conducted without making sure by the recipient whether the funds on the account are sufficient to make the respective transaction (so‑called off‑line transactions).

Luminor Visa Infinite

*The imposed limits do not include the transactions conducted without making sure by the recipient whether the funds on the account are sufficient to make the respective transaction (so‑called off‑line transactions).

Visa Debit for children below 15 years

*The imposed limits do not include the transactions conducted without making sure by the recipient whether the funds on the account are sufficient to make the respective transaction (so‑called off‑line transactions).

Daily usage limits for cards issued for children (up to 15 years age) after 01.07.2019.

*The imposed limits do not include the transactions conducted without making sure by the recipient whether the funds on the account are sufficient to make the respective transaction (so‑called off‑line transactions). 

Visa Debit for youths over 16 years

*The imposed limits do not include the transactions conducted without making sure by the recipient whether the funds on the account are sufficient to make the respective transaction (so‑called off‑line transactions).

• If you wish to change the cash‑out and payment operation limits applied to your card, contact us via internet bank writing message or calling to +371 67 17 1880.
• Notice that changing the card payment limits is a paid service. You can find the price in the pricelist.
• There is no commission fee if the customer's cash‑out and payment operation limits are changed to standard or lower than standard payment operation limit.

• All new cards are issued with online payments being disabled.
• If you received your card at Luminor customer service center, you can make purchases on the internet immediately after activation of your card.
• If you received your card by post – please activate online payments by yourself in internet bank under → Accounts and cards → My cards.
• You can enable and disable the function in your internet bank whenever required.
• This service can be enabled and disabled indefinitely, as long as the card is active.
• The bank is using authentication tools for confirming online purchases if the internet shop has joined the secure shopping systems – Verified by Visa.

Online purchase may be confirmed with Smart‑ID or Code generator if the internet shop has joined the secure shopping systems Verified by Visa. Verify online payments via internet bank:

• confirm your transaction by the identification tool: Smart‑ID or Code generator.
•  After confirming the online payments, you will be redirected back to the merchant’s website.

• All cards are issued with contactless payments functionality.
• Contactless payments will be enabled after the first time you enter the PIN code into a card payment machine or an ATM making cash‑out operation.
• This function can be disabled manually in internet bank under → Accounts and cards → My cards. Contactless payments will be disabled after the first time you enter the PIN code in the card payment machine or an ATM making cash-out operation.
• The maximum amount of a single contactless payment is EUR 50.
• You will be asked to enter the PIN code of your card if the amount you are trying to pay is more than EUR 50.
• To ensure the security of your transactions, you may sometimes be asked to enter the PIN code of your card when attempting to carry out contactless payments, regardless of the amount paid.

If you disagree with your payment card transactions (due to incorrect or possibly unauthorized payment with Luminor payment card, as well as possible incorrect payment or withdrawal from ATMs), please contact us by calling +371 67 17 1880 or filling in application from template Card transaction dispute request/ Chargeback in internet bank under Messages.

The fastest way to make sure you have not been a victim of fraud is to log in to internet or mobile bank and check your balance, transactions and reserved amounts in your account /or apply for SMS notifications of your card account balance change. The sooner you notice a fraud, the easier it will be to detect it, so we recommend that you check the data regularly. If you see any unfamiliar transactions, contact Luminor customer service by phone +371 67 17 1880, or block your card using internet or mobile bank and fill in application from template Card transaction dispute request/ Chargeback in internet bank under Messages.

Online shopping scams – online shopping scams involve scammers pretending to be legitimate online sellers, often using fake websites. A newer version of online shopping scams involves the use of social media platforms to set up fake online stores. They open the store for a short time, often selling fake branded goods. After making a number of sales, the stores disappear.

Warning signs:

• A product is advertised at an unbelievably low price or advertised to have amazing benefits.
• The social media‑based store is very new and selling products at very low prices. The store may have limited information about delivery and other policies.
• The website of the online store is full of grammatical and logical errors, the website does not work smoothly, certain options do not work;
• Contacts of representatives are not specified; e‑mail address is not associated with the name of the store.

Protect yourself:

• Have a separate payment card for online purchases, and keep only the amount needed to purchase the product on the card;
• Find out exactly who you are dealing with. Check the company’s contact details (corporate name, registration number, address, telephone) are placed on merchant’s website and look for reviews before purchasing.
• When making online payments, it is recommended to pay for goods using a secure payment service – look for merchants that have joined Verified by Visa (VbV) systems which are attested by the respective notification and logo on the merchant’s website. Don’t forget and be careful – logos also can be counterfeit, so you should not trust them completely.

Skimming – the type of fraud where a skimming device copies data from the card’s magnetic stripe and PIN to make forgeries of the card.

Protect yourself:

• Before using ATMs, make sure that the ATM does not look “different” – whether additional parts have appeared.
• Check ATMs before using them. At ATMs, skimmers often place a camera within view of the keypad to steal your PIN. These cameras are often tiny and difficult to detect. When you're using an ATM, cover the keypad with your hand as you type your PIN to keep an illegal camera from catching a view of what you're typing.
• Watch where you shop. Restaurants, bars, and gas stations seem to be the places where card incidents happen most frequently. We advise you not to lose sight of the payment card, i.e. do not pass it on to bartenders or service staff. Perform the operation yourself, having previously estimated the amount entered in the electronic card reader.
• There are also many cases of fraud at retail stores ’self‑service checkouts and ATMs (especially those outside the bank), so always pick up a check.
• Retail store self‑checkouts and ATMs, especially standalone ATMs (those that aren't at the bank) are also places where skimmers can be found.

Phishing – a type of fraud, in which fake e‑mails has been  sent or deceptive  phone calls has been made, for example, on behalf of a bank or a well known company, to obtain needed data of payment card and secure payment verification tools – Smart‑ID or code calculator codes.

Protect yourself:

• Never respond to emails or phone calls requesting personal information. Does not provide personal information.
• The bank will never call to find out your payment card details, internet banking user number or Smart‑ID / code calculator codes.
• Make purchases only on well‑known, reliable or verified websites, avoid to make transactions and confirm payments by phone.
• Before transaction making, read the information about the company, incl. customers reviews.
• Strictly evaluates transactions with cryptocurrencies, investment or gold trading platforms.

Contact Luminor customer service immediately by phone +371 67 17 1880 after identifying any illegal payment card data skimmers that may have been installed