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Luminor reminds that the bank never calls or sends customers e‑mails asking to disclose customers’ private data (account number, Smart‑ID PIN‑codes, payment card data – card number and CVC code on the back of the card, card PIN code, Internet banking access passwords, etc.), do not ask to log in to the Internet bank or confirm payments.
Fraudulent calls can also be recognized by the fact that most callers do not speak Latvian, so they tend to tell during the phone conversation that they are still learning Latvian, therefore they will speak Russian. However, an employee of a bank operating in Latvia will never refuse to communicate in Latvian. Fraudsters also tend to be very persistent and aggressive during phone conversations, trying to find the person’s weaknesses through psychological means, so it is important to stop such conversations immediately and not engage in discussions.
Luminor Bank urges customers to be careful not to disclose information about Internet banking access or payment card data to third parties. Luminor also urges people to take care of their loved ones, especially seniors, by explaining them not to answer these fraudulent calls or emails.
However, if there is a suspicion of fraud, that money has been transferred to the fraudster, or payment card, Internet banking data have been leaked, the bank must be notified as soon as possible. Also, if the card is lost or falls into the wrong hands, you must immediately block it in your Internet bank or by calling the bank.
If you have doubts about whether the received call or request was actually from the bank, Luminor invites you to check it by writing an e‑mail to info@luminor.lv or calling the customer service phone number +371 67 17 1880.