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In order to facilitate communication with the bank DNB from now on by calling up the 24/7 Call Center, the customer will be asked to opt for both the preferable language and the subject of conversation.
Due to the newly introduced interactive voice link further on the customers of DNB already at the beginning of conversation will be asked to choose the preferred language - Latvian, Russian, or English. Likewise, the customers will be free to choose the subject of conversation by indicating the reason for calling the bank.
DNB Call Center is at the customers’ disposal for 24 hours a day, 7 days a week. By calling +371 67 17 1880 the customers may find out general information about banking products and services or obtain assistance while using the Internet-bank or cards. The customers of DNB by calling +371 67 17 1880 also may find out detailed information about their accounts, the account balance, monthly loan installments or deposits as well as pay the bill from the account with the bank.
„Every day DNB Call Center receives more than one thousand calls. After introducing the subject option our Call Center will secure even better servicing of incoming calls, while selection of language will undoubtedly enhance the communication with the bank by making it better and easier,” affirms the Call Center Director Edīte Langmane.
According to Edīte Langmane, on average 70% of incoming calls comprise questions about banking products and services. The remaining calls, i.e. some 30% of the incoming flow on average, are questions about detailed location of DNB branches, their business hours or location of ATM. By arranging the subjects of incoming calls Contact Center will be able to more efficiently provide replies to the customers’ questions.
In addition to the 24/7 support line +371 67 17 1880, the customers are welcome to use the communication through DNB Internet-bank, e-mail to the address info@dnb.lv, or the bank’s profile in the most popular social network Facebook. Likewise, on the bank’s website the customers may fill out electronic applications for consultations, receipt of cards or drawing of loans. After completion of an application the customer is shortly contacted by DNB specialist to confirm the selected transaction or arrange the meeting in the closest DNB branch at the customer’s discretion.