Be it unexpected travel mishaps or a broken computer – with a Luminor Black or Infinite card, you do not have to worry about financial losses, as travel insurance and other benefits are included as part of the card But what should you do if you have an accident? Where can you report it and claim a reimbursement? We have prepared a guide on how to handle such cases!
Report the accident
To get reimbursed for services you have used and paid for with your personal funds, you need to contact your insurance provider. Call Compensa 24-hour customer support service on +371 6755 8899 or fill in an application form online at eclaims.eu.
Submit the necessary documents
To receive the insurance payout, keep all documents confirming the place, time, and other relevant circumstances of the accident, e.g. medical, police, or airport certificates, receipts, invoices, etc. If you need a guarantee of payment for medical services or information on the availability of medical aid services, contact the 24-hour helpline on +371 6755 8899 or email luminor@ops24.eu.
When claiming a refund, you will also need to provide the name and date of birth of the credit card holder and the first six and last four digits of the credit card number.
Receive the compensation
After the claim is processed, the compensation will be paid to the bank account you specified. However, if further information is required, the insurance provider will contact you.
Luminor Black and Infinite cards – purchase insurance is included
The Luminor Black and Infinite card package includes free 180-day insurance for purchases against damage, destruction and theft by burglary. The insurance applies to electrical appliances, furniture, jewellery, glasses, sports equipment, and tools.
Furthermore, if you are a frequent traveller, you need not worry about damaged luggage, flight delays, or medical expenses, as travel insurance is part of the Luminor Black and Infinite card package, which also includes insurance for your children and spouse or cohabiting partner.
Travel and shop carefree!
Travel insurance terms and conditions and risk coverage for credit cards
Purchase insurance rules