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Customer support
Contacts

No longer issued cards (I)

Ordering and delivering
Galactico Visa DebitVisa ClassicVisa Classic Revolving
Monthly fee for provision of a card (1) €1.30 €2.50 €2.50
Delivering the card
- by post to address in Latvia Not applicable Free Free
- by post to address abroad Not applicable €10 €10
- to the Customer Service Center (2) Not applicable €10 €10
Replacing the card
- when card is replaced before the expiry date Not applicable €4 €4
- additional fee for express issuing (3) Not applicable €30 €30

New Galactico VISA Debit payment cards are not issued from 01.02.2019.
Existing Galactico VISA Debit payment cards are not replaced from 29.07.2019.
New Visa Classic cards are not issued from 23.03.2020.
New Visa Classic Revolving cards are not issued from 15.04.2020.
(1) Card - means both debit card and credit card.
(2) The fee is not applicable if the Customer pays the fee for an express issuing of the Card.
(3) If the card is ordered on a business day by 12:00 AM, it will be delivered to Customer Service Center in Riga within 5 hours, and outside Riga within Latvia on the next business day.

More information about safe usage of Payment cards can be found here.

Payments and cash
Galactico Visa DebitVisa ClassicVisa Classic Revolving
Conversion fee for paying in different currency than Euro (3) 3% 3% 3%
Cash withdrawal
- Luminor ATMs (Latvia, Lithuania, Estonia) (4) Free up to €600 per calendar month, 0.2% of the sum exceeding €600 2% of the sum (min. €3.50) 2% of the sum (min. €3.50)
- other ATMs in Latvia and foreign countries 2% of the sum (min. €3.50) 2% of the sum (min. €3.50) 2% of the sum (min. €3.50)
Cash deposit
- Luminor ATMs in Latvia (4) Free up to €2000 per calendar month, 0.2% of the sum exceeding €2000 Free up to €600 per calendar month, 2% of the sum exceeding €600 Free up to €600 per calendar month, 2% of the sum exceeding €600
Balance enquiry
- from Luminor ATMs Free Free Free
- from other ATMs €0.50 €0.50 €0.50

(3) Conversion fee is added to the currency exchange rate.
(4) The calculation is made based on transactions carried out within the month.

More information about safe usage of Payment cards can be found here.

Credit
Galactico Visa DebitVisa ClassicVisa Classic Revolving
Credit limit annual interest Not applicable 21% 23%
Changing the credit limit Not applicable Free Free
Interest free period Not applicable N/A Until next month's 25th date

More information about safe usage of Payment cards can be found here.

Other services
Galactico Visa DebitVisa ClassicVisa Classic Revolving
Annual interest on unauthorized debit balance 25% 25% 25%
Changing card standard cash withdrawal or purchase limits via Customer Support or at the Customer Service Center €10 €10 €10
Issuance of copy of the receipt for a transaction €25 €25 €25
Closed Card account maintenance (first to be charged one year after the customer’s written notice on the Card closure) €40 per year €40 per year €40 per year

More information about safe usage of Payment cards can be found here.