- Make the authorization of the transaction by following the POS terminal user’s manual.
- Make sure that the Transaction is accepted and completed by POS terminal (authorized).
- Make sure that slip was signed by Cardholder if there was a space for the Cardholder’s signature on the slip.
- Compare signature tally on the Card’s signature strip and on the slip.
If transaction was made with magnetic stripe and there was not possible to fulfill all of above stated instructions, you should consider of canceling transaction to avoid fraud risk.
- If during reservation Cardholder left card details for reservation confirmation, yet upon arrival cannot present the same card, they should be asked for a new card to preauthorize the actual card presented upon arrival.
- Upon arrival ask the Cardholder to fill out and sign the guest registration card. It must contain the information as follows:
- Cardholder’s name, surname;
- Cardholder’s postal address;
- Room number;
- Dates of stay (from – to);
- Type of payment for the service;
- Cardholder’s card number, expiry date, and signature;
- Reference that the guest undertakes to cover all expenses incurred during their stay at the hotel (should be indicated specific expenses, e.g. for the accommodation, mini-bar, restaurant, bar, telephone conversations, other services) and agrees to the card debiting to cover the expenses. Under the reference must be provided a space for the customer’s signature (the customer should separately affix their signature to confirm compliance with the above provision).
